Returns & Refunds
Can I return my order for a refund?
Items purchased from Ineshi can be returned for a full refund within 14 days of delivery/receiving your order. Please read our returns policy for more details and exclusions
What is your return policy?
Please take a minute to have a read of our returns policy. We offer 14-Day-Returns from the date of the delivery/receiving your order.
However, not all items are eligible. Any exclusions will be called out on product pages and/or at checkout.
To be eligible for a return:
- Item(s) have to be initiated for a return and placed in the post within 14 days of the delivery/receiving of your order.
- Item(s) must be in the original packaging, and must be unused and in it's original condition. We highly recommend unboxing your items carefully and keeping all packaging in a safe place in case you need to lodge a return. Items without packaging cannot be returned.
- Item(s) were not marked "Final Sale" or "Non-Returnable" at the time of purchase, unless faulty.
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FURNITURE RETURNS
Furniture returns are subject to the conditions above. To help cover the cost of inspecting, repackaging, and processing returned items, a 15% restocking fee will be deducted from your refund.
Please note:
- Return shipping costs are not covered by Ineshi and will be deducted from your refund.
- Furniture must be returned in as-new condition, complete with its original packaging.
- Any damage, stains, scratches, modifications, or missing packaging may result in the return being declined.
IMPORTANT: Marshmallow Frame Returns
We are extremely confident that you will be pleased with the products purchased from Ineshi. However, we understand that sometimes a product may not be what you expected it to be.
We strongly recommend ordering our complimentary fabric swatches before purchasing if you're deciding between colours or fabrics.
When opening your Marshmallow Bed, carefully cut along the short side of the outer packaging bag so it can be reused if a return is required.
Please note that the return of any Marshmallow Frames are subject to the conditions below:
- A 20% restocking fee will be deducted from your refund.
- Return shipping costs are not covered by Ineshi and will be deducted from your refund.
- The bed must be returned in as-new condition, complete with its original packaging.
- Any scratches, stains, damage, modifications, or missing packaging may result in the return being declined.
How do I initiate a return?
If you wish to return your order, please email our customer care team at support@ineshi.com.au
Who covers return shipping costs?
Unfortunately, we do not cover return shipping costs. You will be responsible for paying the shipping costs for returning your item(s).
For bulky items such as bed frames, the return shipping cost will be deducted from your refund.
When will I get my refund after I have returned my order?
Once we receive your order back in our warehouse. We then inspect the item to ensure both the product and packaging are in good condition, and then process your refund in 4-5 business days.
If there are any issues with the item, we will notify you of via email.
Refunds can only be processed via the original payment method used to make the order.