Please take a minute to have a read of our returns policy. We offer 14-Day-Returns from the date of the delivery/receiving your order. 

However, not all items are eligible. Any exclusions will be called out on product pages and/or at checkout.

To be eligible for a return:

- Item(s) have to be initiated for a return and placed in the post within 14 days of the delivery/receiving of your order.

- Item(s) must be in the original packaging, and must be unused and in it's original condition. We highly recommend unboxing your items carefully and keeping all packaging in a safe place in case you need to lodge a return.

- Item(s) were not marked "Final Sale" or "Non-Returnable" at the time of purchase, unless faulty.

IMPORTANT: Marshmallow Frame Returns

We are extremely confident that you will be pleased with the products purchased from Ineshi. However, we understand that sometimes a product may not be what you expected it to be.

We strongly encourage you to take advantage of our free fabric swatches that are available for the Marshmallow Bed Frame prior to purchasing.

When unboxing your Marshmallow Bed, please carefully cut along the short side of the packaging bag to ensure it can be repackaged for return if needed.

Please note that the return of any Marshmallow Frames are subject to the conditions below:

- There is a 20% restocking fee charged per 'line total price' of the Marshmallow Frame as per your invoice. This fee is deducted from your refund.

- Only Marshmallow Frames in as-new condition can be returned. We understand the item can not be repackaged, however, any product with scratches, stains, damages, or any other modification will not be accepted.

- We can arrange for a courier to collect the Marshmallow Frame, however return shipping costs are not covered by Ineshi. The collection fee will be deducted from your refund. The collection fee will be confirmed with you prior to the collection.